Service Terms

SECTION 1 - INTRODUCTION

1.1 These Terms and Conditions govern the sale, including registration, of NOA THE BRAND products through the website www.noa-thebrand.com.

1.2 The website www.noa-thebrand.com is managed by NOA THE BRAND UNIPESSOAL LDA, NIF 516788990, Praça do Almada, 10, 4490-438, Póvoa de Varzim, Portugal.

1.3 For the purposes of these Terms and Conditions,
a) - "NOA THE BRAND" - The products sold on the website www.noa-thebrand.com;
b) - "User" - Any natural person, not a merchant, who makes a purchase through the website www.noa-thebrand.com;

1.4 The use of the website www.noa-thebrand.com and the purchase of NOA THE BRAND products presupposes knowledge, understanding and acceptance of these Terms and Conditions by the User.

2.1 To place an order, the User may register in advance by filling in the fields on the form on the website www.noa-thebrand.com.

2.2 From the moment you access your personal account, the User is subject to these Terms and Conditions.

3.1 The website www.noa-thebrand.com is aimed at all users who wish to purchase NOA THE BRAND products from their home or workplace, 24 hours a day, 7 days a week.

3.2 Information on product characteristics can be consulted at www.noa-thebrand.com.

3.3 NOA THE BRAND reserves the right to modify, at any time, the information, product offer, prices, promotions and commercial conditions, presented on the website www.noa-thebrand.com.

4.1 To order from www.noa-thebrand.com, the User must have an email account and their browser must be configured to accept cookies and pop-ups, which will allow them to enjoy all the navigability conditions of the NOA THE BRAND online store.

4.1.1 The User may purchase products online, for which it is necessary that:
a) Find the product(s) you want to purchase;
b) Add the selected product(s) to the "Shopping Cart";
c) Register the User's personal data, which will be integrated into the NOA THE BRAND database under the terms set out in Privacy Policy , including the "Delivery Address", "Billing Address", "Payment Method", telephone number and tax identification number (NIF);
d) Review your order and confirm the order;

4.2 The User will receive an order confirmation email with details regarding the payment method selected.

4.3 Your order will be delivered by the logistics operator to the delivery address indicated in the purchase process and with the respective detailed invoice.

4.4 By sending the order form, the User accepts the Terms and Conditions of purchase described at www.noa-thebrand.com, as well as the Privacy Policy .

4.5 NOA THE BRAND reserves the right not to accept and cancel orders already confirmed in the following situations:
a) The product is not available;
b) The payment is not made using any of the payment options available on the website www.noa-thebrand.com;
c) The payment is not confirmed;
d) The billing information is not correct or verifiable;
e) There is an error in the price quotation;
f) It is not possible to deliver to the address provided by the User.

5.1 The prices of the products displayed on the website www.noa-thebrand.com include Added Value (VAT). The total VAT payable by the User will be indicated on the invoice to be sent to the User.

5.2 Prices are all quoted in euros (€). Please note that changing the delivery country may affect prices due to different shipping costs. Customs costs relating to the country of delivery of the order will be borne by the customer.

5.3 The prices of the products presented on the website are subject to change. A NOA THE BRAND. reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.

5.4 If an error is verified in the price of the requested products, NOA THE BRAND or the User may, until the order is shipped, cancel the order.

5.5 The total price specified at checkout includes taxes from the country of origin (Portugal) and shipping costs.

5.6 The User must pay only the amount specified in the order confirmation.

6.1 The User will be able to pay for his purchases through the payment management entity Paypal, through Credit Card, VISA Debit Card, Apple Pay, Google Pay, Shop Pay, Klarna, Multibanco Reference (ATM), and MBWAY .

6.2 NOA THE BRAND does not accept any other payment method other than those mentioned in the previous point. The User must not attempt to pay by any means other than those specified in the specified payment methods. If you do, we cannot be held responsible for loss of payment or any other damages that may arise.

7.1 Shipments to mainland Portugal have a cost from €4.50 . Shipments to the European Union vary according to the weight of the product(s), which is automatically calculated at checkout.

7.2 Outside Europe, all orders will have an associated shipping cost, which may require the payment of customs costs, depending on the country of delivery.

8.1 NOA THE BRAND sends the product(s) ordered by the User, from Monday to Friday, from 9 am to 7 pm, with the exception of holidays, and on the days and times used by the logistics company , to the delivery address indicated by the User. Shipments processed by the User after 1pm are not guaranteed to be shipped on the same day; and the shipment can only be proceeded the next day.

8.2 Our delivery service does not include a scheduling option, so the delivery of the order will be carried out without prior contact by the carrier, making it necessary to ensure that someone is at the delivery address.

8.3 Delivery times in Mainland Portugal are around 2 to 5 working days depending on the item ordered. NOA THE BRAND's ability to respond within the said deadlines varies depending on stock availability, as well as periods of promotions, sales and Christmas.

8.4 A NOA THE BRAND. will inform the User of the unavailability of the product(s) ordered, as well as refund the amount paid, within a maximum period of 14 (fourteen) days from becoming aware of the unavailability.

8.5 In case of unavailability of the carrier to deliver the products on the indicated date, the User will be contacted in order to indicate another delivery date or it will be delivered to the DHL collection point closest to his/her area of ​​residence.

8.6 Upon delivery, the User must inspect the packaging in order to check for any damage. If you verify that the products are damaged, the User must not accept delivery of the order, which will be returned. The User must report the situation, if possible documented with photographs, via email contato@noa-thebrand.com and if you agree, NOA THE BRAND will resend the order, at no cost to the User. If the User wishes to cancel the order, the entire amount paid will be refunded.

8.7 If you do not receive your order within a maximum period of 15 (fifteen) days from the date of payment of the order, please send an email to contato@noa-thebrand.com informing us of what happened. After this period, NOA THE BRAND cannot be held responsible for the loss of the order.

8.8 Delivery is considered carried out with the signature on the delivery receipt at the agreed address.

9.1 The User may terminate his contract up to 14 (fourteen) days after receiving the order, provided that:
a) The product(s) do not show any indication of use;
b) The product(s) keep their original features and labels intact;
c) The product(s) are complete. All material accompanying orders must be returned.

9.2 The User may exercise his right of free termination by sending the Free Termination model or any other unequivocal declaration of termination of the contract, to the email contato@noa-thebrand.com . You can download the Free Resolution model here.

9.3 The costs of returning the order in the exercise of the right of free resolution are borne by the customer.

9.4 Once the returned product has been received, NOA THE BRAND. will analyze and confirm the state of conservation of the order and, when applicable, will refund, within a maximum period of 14 (fourteen) days, the amounts paid by the User included in the order, through the same means used to pay for the order.

9.5 If the returned items show signs of use, NOA THE BRAND reserves the right not to accept the return and refuse to reimburse them.

9.6 The User should note that, if the return has been made for reasons other than the justified existence of a defect or non-conformity of the products ordered, NOA THE BRAND will not reimburse the shipping costs. Therefore, NOA THE BRAND will not reimburse the expenses related to the postage initially borne by the customer for the respective order.

9.7 Please note that these conditions are only valid for orders placed in Portugal. If your order was placed outside Portugal, please contact us via email contato@noa-thebrand.com .

10.2 If the order has been received before dispatch, we will refund the amounts paid by the User in the order, via bank transfer, within a maximum period of 14 (fourteen) days.

10.3 If the order has been received after dispatch, the rules set out in the previous chapter, regarding the right of free withdrawal, will apply.

10.4 NOA THE BRAND does not offer direct exchanges. The User may opt for a voucher to exchange his order for another item available on the website, being responsible for all costs related to the new shipment. Please note that orders placed with a voucher and later returned, can only receive a new voucher as a refund.

10.5 If the product ordered is defective or otherwise non-compliant, the User may choose to:
a) replace the product;
b) terminate the contract.

10.6 As soon as the User finds a defect or other non-conformity of the product, he must notify us via email contato@noa-thebrand.com by sending supporting photographs.

10.7 Once we receive your email, we will contact you to resolve the issue consensually.

10.8 In any of the options exercised by the User, pursuant to 10.6, the respective costs will always be borne by NOA THE BRAND.

NOA THE BRAND does not sell second-hand, defective or inferior products to the standards of those existing in the market. The main features of each product shown on www.noa-thebrand.com can be found on each product page.
NOA THE BRAND will make every effort to ensure that the colors of the products that appear on the website www.noa-thebrand.com are as accurate and real as possible. However, as computer monitors vary, we cannot guarantee that your monitor is showing the exact colors.

In view of the objective of continuous improvement of the services provided, NOA THE BRAND will seek to respond to and resolve the complaints presented by the User within 5 (five) working days, via email contact@noa-thebrand.com.

NOA THE BRAND products benefit from the guarantee of conformity provided for in the legislation applicable to the sale of consumer goods.

NOA THE BRAND does not guarantee the uninterrupted functioning of the website www.noa-thebrand.com, or any of its functionalities, which may be suspended for maintenance, repair or updates.
NAO THE BRAND will not assume, likewise, any responsibility for any damages, resulting, directly or indirectly, from situations of force majeure that prevent NOA THE BRAND, in any way, from fulfilling its obligations, namely, strikes , failures in the electrical network, telecommunications services or any other services, fires, floods, impossibility of obtaining products, materials or services, breakdowns, delays by suppliers or transporters and changes in legislation or administrative regulations.
NOA THE BRAND is not responsible for any abusive use of the User's access data to the website by third parties, as they are personal and non-transferable.

NOA THE BRAND reserves the right to change these Terms and Conditions at any time, considering the changes made and users notified by publishing the modified Terms and Conditions on the website www.noa-thebrand.com.

Please read our Privacy Policy so that you can become aware of the rules and procedures adopted by NOA THE BRAND with regard to the processing of data collected when you browse the website www.noa-thebrand.com and when you use the functionalities offered therein, as well as the security and safety measures applicable confidentiality.

The computer records, kept by NOA THE BRAND in safe conditions, are considered as proof of the communications, orders and payments made between NOA THE BRAND and the User.

These Terms and Conditions and all emerging disputes that are related to them, including their validity, the use of the website or any purchase therein must be governed by Portuguese law.

The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out of court

Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

CNIACC - National Center for Information and Arbitration of Consumer Disputes

Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve

You can use the Electronic Complaints Book to file a complaint. To do so, just access the platform of the Electronic Complaints Book .

The offers on the www.noa-thebrand.com website are only valid for the moment they are displayed on the website, unless information to the contrary is communicated on the website.

Questions about the Terms of Service should be sent to us at contacto@noa-thebrand.com .